Have a question about an order, animal availability, shipping, or a product? We're here to help.

Email (Preferred Method)

alternativepetuniverse@gmail.com

Email is the quickest and preferred method of communication. This allows us to review your inquiry, provide accurate information, and respond as quickly as possible.

For animal availability requests, special order inquiries, and order-related questions, please contact us by email.

Phone

940-465-3822

If we're unable to answer your call, please leave a detailed voicemail including your name, phone number, and reason for calling, and we'll return your call as soon as possible.

Before Contacting Us

For questions regarding shipping, live arrival guarantees, cancellations, and customer responsibilities, please review our Terms & Conditions and Shipping Information pages, as many common questions are answered there.

We appreciate your interest in Alternative Pet Universe and look forward to assisting you.